The Real Essentials
Independent   Distributor
of Young Living Essential Oils

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Frequently Asked Questions

  1. How do I order?
  2. How long does it take to get my order?
  3. How can I pay? Is it safe to use my credit card?
  4. How do I contact Young Living Essential Oils?
  5. Do you ship internationally?
  6. What is your return policy?
  7. What is your Privacy Policy?


1. How do I order?

It's easy and safe to order with The Real Essentials.com!

In order to expedite faster ordering and delivery, we have moved our ordering process to the Young Living website, the manufacturer of the essential oils sold on this website.

To place an order, simply click on the "Add to Cart" button here or on the order page. It will take you to the Young Living website where you can set up an account and start ordering.

add to cart

Order by Phone: Toll-free order line: 800-371-2928 (7am-7pm Mountain Time, 6am-6pm Pacific, 9am-9pm Eastern Time). If you are a new customer, you may this referral number when placing your order: #87339

Need a price? Click here to download the Pricelist

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2. How long does it take to get my order?

Orders generally take about 7 to 10 business days to arrive in the continental US. Please allow extra days for holidays or long weekends (we are closed on major holidays) or inclement weather. Shipping overseas generally takes only a few days as shipments are by air.




3. How can I pay? Is it safe to use my credit card?

We use secure online shopping using the latest encryption. We accept American Express, Discover, Visa, and MasterCard, personal checks, certified checks, or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located along the bottom. All orders paid by check or money order will be shipped when payment has been processed.

All prices on this website are listed in U.S. dollars.

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4. How do I contact Customer Service?

You can contact U.S. customer service by sending an email to

When e-mailing Young Living, please include first and last name, member number, and 4-digit PIN/security code so that we can help you as fully and quickly as possible.

Or calling Young Living Customer Service: 800 371-3515, during the hours of 8 a.m. to 7 p.m. Mountain Time, Monday through Friday.

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Worldwide


1-800-371-3515 (toll-free Canada & US)
Monday–Friday 6:00 a.m. to 8:00 p.m. US MT
Saturday 7:00 a.m. to 5:00 p.m. US MT
International Support:


800-763-9963

Spanish:

Australia

61-7-3859-2000

Europe

+44-0-1480-862840

Japan

Japan fax support
011-81-3-5326-5751 (International fax)
801-418-8850 (US fax)

Mexico

Live Phone Operators: 001-888-816-8059
Monday - Friday 6:00 a.m. to 8:00 p.m. US MT
Saturday 7:00 a.m. to 5:00 p.m. US MT
Fax Orders:
011-888-858-3401 (International Fax)
801-418-8993 (US fax)

Singapore

+65-6391-0170 (Customer Care Hotline)
+65-6296-3972 (Fax)



5. Do you ship Internationally?

Yes, we ship internationally using DHL. Orders to Canada can use DHL regular mail. Overseas orders must use DHL EXPRESS. Please call or contact us for shipping charges when you have decided what to order.

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6. What is your return policy?

Every purchase is backed by our risk-free guarantee: Products can be returned in 30 days for cash back or within 90 days for product exchange or credit toward a future purchase.

To facilitate your refund/exchange/credit, be sure to send a completed:

1. Shipping Discrepancy or Damage Claim form
2. Copy of the packing slip

. . . along with your returned item(s).

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7. What is our Privacy Policy?

At The Real Essentials.com, we respect your privacy. We do everything in our power to protect your privacy. Please read our Privacy Policy and Terms Of Use for more information.

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